My time-wasting encounters with the Voice, in a call that "may be recorded or monitored as part of US Postal's ongoing commitment to customer service", is the way of the new world of machine-assisted living. What I wanted didn't come into the category of first-class service for first-class cards. Whoever set up the system had judged human help to be unnecessary. I also tried asking the clerk at US Postal if she could add value with her activation machine but she couldn't do that for me. The Voice was never intended to divert a small spender like me to human help. After going round in a few closed loops, I was shot off at a tangent and told to ring back between the hours of nine to five, Monday to Friday, for a customer service operator.Īha, I thought, I'll get the help I need. I keyed in the five digits of my US address. I added a zero to the beginning of my four-digit postcode and waited. The Voice told me it was not a five-digit number. My credit card is billed to an Australian address with a four-digit postcode.
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I keyed in just about every number in my life, until I was asked to key in the five-digit ZIP code of the address to which my credit card was billed. I keyed in other numbers on the credit card. A prerecorded voice gave me instructions. But as it says on the back of the card, all you have to do to add value to the card is to ring the number supplied and follow instructions. Sometimes you could buy global cards, sometimes you couldn't.
When my card ran out I found that the supply of phone cards in the shops was erratic. I could chat for quite a long time for my $10, even if I had to endure, every time I dialled, an irritating ad for US Postal.
I was living in the United States at the time and I used to phone Australia using a pre-paid phone card from the US Postal Service. RECENTLY, I HAD a series of unsatisfactory encounters with a disembodied voice.
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